Legal
Privacy policy
How Northbeam Leadership LLP collects, uses and protects your personal information.
Last updated 7 November 2026
Who we are
Northbeam Leadership LLP (“Northbeam”, “we”, “us”) is the controller of the personal information described in this policy. We are a limited liability partnership registered in England and Wales, partnership number OC461931. Our registered office is 128 City Road, London EC1V 2NX.
For any question about this policy or your information, email info@northbeamleadership.com or write to us at our registered office. Please read this policy with our terms and conditions.
What we collect
- When you contact us: your name, email address, school or organisation, staff numbers, the topic you choose and your message.
- When you join our emails or download a free resource: your name and email address, and whether you open or click our emails.
- When you buy or enrol: your name, email address, billing details, what you bought and your course progress. Payments are taken by our payment providers, so we never see your full card details.
- When your school buys a licence or works with us: the contact and invoicing details of the staff we deal with, and the names and email addresses of staff we enrol.
- When you give pilot feedback: your name, email address, role, school, staff numbers, your answers and, if you agree, a quote we may publish.
- When you use Beam, our live chat: your messages, any details you choose to give and technical data about your browser.
- When you browse this site: technical data such as your IP address, device and browser, and, if you accept cookies, the pages you view and how you arrived.
Please do not send us information about individual students or other sensitive information through our forms or live chat.
How we use it and why
UK data protection law requires a lawful basis for each use of your information. These are ours.
| What we do | Information used | Lawful basis |
|---|---|---|
| Reply to your enquiry or quote request | Name, email, school or organisation, staff numbers, topic and message | Legitimate interests (answering you), or steps before a contract when you ask for a quote |
| Send our emails, such as free downloads, leadership ideas and Northbeam Kids classroom ideas | Name and email, and which emails you open or click | Consent. You can unsubscribe at any time using the link in every email |
| Sell courses, packs and licences, give you access and send receipts and invoices | Name, email, billing details, purchases and course progress | Contract, and legal obligation for tax and accounting records |
| Deliver consultancy, training and speaking | Contact details of the people we work with and the information needed for the work | Contract, or legitimate interests where the contract is with your school |
| Improve our materials using pilot feedback | Name, email, role, school, staff numbers and your answers | Legitimate interests (improving our materials) |
| Publish a quote from your pilot feedback | Your quote, with the name and role you agree to | Consent, which you can withdraw at any time |
| Answer you through live chat | Your messages, any details you choose to give, and technical data about your browser | Legitimate interests (answering your question) |
| Understand how the site is used and measure our advertising | Pages viewed, approximate location, device and browser, and how you arrived | Consent, given through our cookie notice |
| Keep the site secure and working | Technical data such as IP address and browser details | Legitimate interests (running a secure website) |
Where we rely on legitimate interests, we have balanced our interests against yours. You can ask us for details of that assessment.
Who we share it with
We do not sell your information. We share it only with the service providers below, who process it on our instructions, and with professional advisers, our accountants or public authorities where the law requires it.
| Service | What it does for us | Where data may be held |
|---|---|---|
| Netlify | Hosts this website and receives the contact, checklist sign-up, sample lesson sign-up and pilot feedback forms | United States |
| Thinkific | Runs our online school: course access, checkout and digital downloads | United States and Canada |
| Thinkific payment providers, such as Stripe and PayPal | Take card and PayPal payments. We never see your full card details | United States and other countries |
| MailerLite | Sends our emails and manages subscriptions | European Union |
| tawk.to | Provides Beam, our live chat | United States and European Union |
| Google Analytics | Measures how this website is used, only if you accept cookies | United States |
| Meta (Meta Pixel on our online school) | Measures purchases on our Thinkific online school and whether our adverts lead to them, only if you accept cookies there | United States and other countries |
| Metricool | Measures visits from our social media posts, only if you accept cookies | European Union |
| Microsoft Clarity | Shows how visitors use our pages, through heatmaps and recordings of clicks and scrolling, only if you accept cookies. It masks what you type | United States |
| Cloudflare Web Analytics | Counts visits without cookies and without tracking you across sites | United States and other countries |
| Google Fonts and YouTube | Show the fonts on this site and play our embedded videos | United States |
| Hostinger | Runs our email inboxes | European Union and other countries |
Teachers Pay Teachers and Tes are independent marketplaces. If you buy from us there, they are responsible for your information under their own privacy policies, and they share with us only what they allow sellers to see.
International transfers
Some of our providers hold information outside the UK. Where they do, the transfer is protected by UK adequacy regulations, such as those covering the European Economic Area and the UK Extension to the EU US Data Privacy Framework, or by the International Data Transfer Agreement or Addendum issued by the Information Commissioner’s Office (ICO).
How long we keep it
| Information | How long we keep it |
|---|---|
| Enquiries and quote requests | Two years after our last contact, unless they lead to work with you |
| Email subscriptions | Until you unsubscribe. We then keep your email address on a suppression list so we do not email you again |
| Purchase, licence and invoice records | Six years after the end of the financial year they relate to, as tax law requires |
| Consultancy and training records | Six years after the work ends |
| Pilot feedback | Three years. Published quotes stay until you ask us to remove them |
| Live chat transcripts | Two years |
| Google Analytics data | Fourteen months |
Cookies
Cookies are small files stored on your device. We ask before we use any cookie that is not essential. If you decline, Google Analytics, Microsoft Clarity and Metricool stay switched off. Cloudflare Web Analytics counts visits without using cookies. Our online school on Thinkific asks for your choice separately; if you accept there, it uses Google Analytics and the Meta Pixel to measure visits and purchases.
| Provider | Purpose | When it is used |
|---|---|---|
| Northbeam (nb_consent2, stored in your browser) | Remembers whether you accepted or declined cookies | Always, once you choose |
| Google Analytics | Counts visits and shows how the site is used | Only if you accept |
| Metricool | Measures visits from our social media posts | Only if you accept |
| Microsoft Clarity | Shows how pages are used through heatmaps and session recordings, so we can improve the site | Only if you accept |
| tawk.to | Keeps your live chat conversation open as you move between pages | Only when you open Beam, our live chat |
| Thinkific | Keeps you signed in and runs checkout on our online school | When you visit the online school |
| Google Analytics and Meta Pixel (online school) | Measure visits and purchases on our Thinkific online school | Only if you accept on the online school |
| YouTube | Plays embedded videos | When you play a video |
Your rights
You have the right to:
- ask for a copy of the information we hold about you
- ask us to correct information that is wrong or incomplete
- ask us to delete your information
- ask us to restrict how we use it
- object to our use of it where we rely on legitimate interests, and to any direct marketing at any time
- ask us to transfer information you gave us to another organisation
- withdraw your consent at any time, where we rely on consent
To use any of these rights, email info@northbeamleadership.com. We will reply within one month. There is usually no charge.
Children
This site and our services are for adults: teachers, school leaders and other professionals. Our classroom materials are used by teachers with their students, but we do not collect personal information from students and we do not knowingly collect information from anyone under 18.
Keeping your information safe
We use reputable providers, secure connections, strong passwords and two-step verification, and we limit access to the people who need it. If a breach affects your information and is likely to put you at risk, we will tell you and the ICO as the law requires.
Complaints
If you are unhappy with how we have handled your information, please contact us first at info@northbeamleadership.com so we can put it right. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.
Changes to this policy
We will update this policy when our services or the law change. The date at the top shows when it was last updated.